TTEC Holdings, Inc.
TTEC Holdings, Inc. is classed by the SEC under Services-Help Supply Services (industry code 7363), based in Austin, TX. In its latest annual figures on file, for the fiscal year ended 2025-12-31, it reported revenue of $2.1 billion and a loss of $192 million (its filed statements).
vs its business-model standard
Three tenses, nine metrics. Unseen metrics stay unseen; the grade never fakes a number. Proxy era: provisional values, marked. Weighed as a brokerage business: prior from its industry code (SEC 7363, Services-Help Supply Services); the filing read can change it. All three tenses have at least two readings, so the archetype blend applies as printed.
The grade, in three tenses
Headline 3.9 out of ten, 9 of 9 metrics filed: past 4.7 out of ten, present 3.3 out of ten, future 4.3 out of ten. The past asks what it actually did, the present what it is doing right now, the future what it is set up to do next.
The nine metrics
- Surviving crises (past): 4.2 out of ten. 1 warning event since 2017; the latest 2022-03-01. 42nd percentile among 18 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Track record (past): 6.3 out of ten. +4.7% a year over 9 filed years; profitable in 7 of 9. 63rd percentile among 18 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Shareholder treatment (past): 3.4 out of ten. Share count grew 0.6% a year. 25% of cash flow returned. Insiders: 1 sales, 4 purchases. 34th percentile among 14 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Financial health (present): 1.0 out of ten. ROE -170%: lost 170¢ per shareholder dollar. Leverage 92%: owes 92¢ per asset dollar. 10th percentile among 18 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Industry position (present): 4.5 out of ten. bottom 45% of 18 in its family; net margin -9%. 45th percentile among 18 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Leadership (present): 4.0 out of ten. bottom 40% of 16 in its family for leadership. 40th percentile among 16 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-09).
- Room to expand (future): 6.9 out of ten. top 31% of 17 in its family for room to expand. 69th percentile among 17 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Growth drivers (future): 2.9 out of ten. bottom 29% of 18 in its family for growth drivers. 29th percentile among 18 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
- Expectations vs reality (future): 3.0 out of ten. bottom 30% of 17 in its family for expectations against reality. 30th percentile among 17 sector filers. A production reading, recomputed from the filings on every data build (read from EDGAR 2026-10-12).
The filing record
Newest annual report: Form 10-K filed 2026-02-26 for the period ended 2025-12-31 (on EDGAR). Newest quarterly report: Form 10-Q filed 2026-08-10 for the period ended 2026-06-30 (on EDGAR). Newest results release: Form 8-K filed 2026-08-10 (on EDGAR). Newest filing: Form 8-K, 2026-10-07. Filings on record since 1996. Read from EDGAR 2026-10-12.
Where the revenue comes from
Lines of business in fiscal 2025: Ttec Engage 78%, Ttec Digital 22%. By geography: United States Canada 68%, Philippines Asia Pacific India 18%, EMEA 10%, Latin America 5%. As tagged in its annual report (Form 10-K, filed 2026-02-26).
Who runs it
Abou, John P. (CEO, TTEC Engage); Seybold, David J. (CEO, TTEC DIGITAL); Brown, Christopher (john) (President, TTEC Digital); Wagers, Kenneth R III (CHIEF FINANCIAL OFFICER); Mclean, Margaret B (Chief Legal & Risk Officer); Dean, Carlos M (Chief Accounting Officer); Anenen, Steven (director); Bahl, Tracy L (director); Conley, Gregory A (director); Frerichs, Robert N (director); and 2 more. 12 officers and directors have filed their own trades in the last fifteen months, names and titles as filed with the SEC, through 2026-10-06.
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